Terms & Conditions

Terms & Conditions

Bookings

  • Bookings can be done by calling/e-mailing us, after payment of the booking confirmation amount by your preferred payment method.
  • Each expedition has a registration deposit of 20% or INR 10,000 per person (whichever is more) that confirms your booking.
  • The remaining amount needs to be paid as per guidelines given below.

Early Bird Entries (60 days prior to expedition start date)

  • In order to avail the early bird discount, full payment needs to be done 60 days prior to the start of the expedition.
  • In case full payment is not received after the cut-off date, Standard entry rates shall be applicable.

Standard Entry (30 days prior to expedition start date)

  • Full payment needs to be done 15 days prior to the start of the expedition.
  • In case full payment is not received after the cut-off date, your booking shall stand cancelled and 50% of total amount shall be forfeited towards cancellation charges.

Discount coupons

  • Terraquest Expeditions generates promotion codes from time to time which may be availed for our trips as discount coupons. Please do inform us at the time of booking itself if you will be availing any of our discount coupons.
  • No two offers can be clubbed together. Only one offer can be used against one booking at any given point in time.
  • Kindly note that the discount coupon cannot be used towards registration amount.

Discount coupons

There are a number of ways to make payments to TerraQuest Expeditions:

Direct Deposits

Payments can be made directly through net transfer/internet banking/telephone banking or at your local branch using the bank details below.

Please do not forget to mention your name in the comments field in your transaction along with the Trip details, so that we can track your payment. Please also contact us by phone/email to let us know what you have paid for.

Beneficiary Name: SHRISAIKRIPA ONLINE RETAIL LLP

Bank:ICICI Bank

Type:Current

IFSC Code:ICIC0000031

Account Number:003105028890

Branch:ICICI Bank, K-1, Senior Mall, Sector 18 Noida (U.P)

Cheque/Money Order

Payments can be made directly through net transfer/internet banking/telephone banking or at your local branch using the bank details below.

Make your cheque (or Money Order) payable to SHRISAIKRIPA ONLINE RETAIL LLP with your contact details and the expedition you are booking for and send to:

TerraQuest Expeditions
435-A, Sector 29, Arun Vihar
NOIDA – 201 303

Credit/ Debit Card or PayPal

You can make a payment at our office in Noida by any of the Credit or Debit cards.

We are currently in the process of integrating a payment gateway to our website which will enable you to make payments via net banking and/ or credit/ debit card.

In addition, we will soon have the facility to accept international bookings online via PayPal.

Note: Fees listed on the website are all in INR. Please do let us know in case you are making payment in any other currency, and we will be happy to help you know the equivalent amount as per the existing conversion rates.

EMI

3/6/9/12 months and 0% EMI option is available via Credit cards at our POS available in Noida.

Age Limit policy

For expeditions to Ladakh: Min age – 8 yrs & Max age – 58 yrs

For expeditions to Spiti & North East: Min age – 6 yrs & Max age – 65 yrs

For expeditions to Rajasthan, Bhutan, Sri Lanka, Myanmar & Thailand: Min age – 3 yrs & Max age – 70 yrs

ID Proofs to be emailed at least one week prior to the date of departure for verification. Failure to provide documentation or not conforming to this policy will result in denied boarding and no compensation will be provided.

Cancellation policy

Cancellation by Customer

Loss of monies paid applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by TerraQuest Expeditions. The loss of monies paid is as follows, per person:

60 days or more prior to departure – 100% amount shall be refunded
60 and 30 days prior to trip departure – Loss of booking amount
30 to 15 days, prior to departure – 50% of total amount shall be forfeited towards cancellation charges
15 to 7 days prior to departure – 75% of total amount shall be forfeited towards cancellation charges
Less than 7 days prior to departure- 100% of total amount shall be forfeited towards cancellation charges

* No refunds will be made if the customer leaves the expedition for any reason, whatsoever once the expedition has started.

Cancellations by TerraQuest Expeditions

TerraQuest Expeditions reserves the right to cancel any expedition at its own discretion, due to unavoidable reasons such as terrorist attacks, natural calamities, political instability or other events that may jeopardize the safety of our travelers.

However, in such as a case Terraquest Expeditions enables the customers to choose between an alternative tour and a refund. If the alternative trip chosen by the customer is of a lower value than the original booked trip, differential amount shall be refunded as per our Refund policy. In case the alternative trip chosen by the customer is of a higher value the customer will need to pay the difference in price by payment methods mentioned above.

Cancellation of Fixed Departures: A lot of Terraquest trips are fixed departures and the experiences have been designed keeping a minimum number in consideration (mostly, its 10 guests, or as specifically mentioned). Incase the minimum number is not met, Terraquest reserves the right to reschedule or cancel the expedition. The same will be communicated atleast 7 days before the start date. n such a case, full refund will be given back to the customer.

TerraQuest Expeditions will not be liable for any kind of incidental expenses incurred by the customer such as vaccinations, vehicle prepping, non-refundable flights etc.

Refund Policy

In case the expedition is cancelled due to unforeseen circumstances mentioned above, TerraQuest Expeditions is not liable for any refunds considering that all the booking are done well in advance. However, we will try to reimburse the customers in the best way possible and pass on the advantage, subject to refunds by the hotels etc.

The refund accruing to the customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the hotels etc. Payments made using net banking/cheque/money order etc. shall be all refunded by net banking within a maximum of 30 days from date of cancellation.